Returns & Exchanges
At Ingersoll 1892, we stand by the craftsmanship of our timepieces and offer a 30-day return window for items in their original, unworn condition. If you are not completely satisfied with your purchase, we provide a seamless process for returns and exchanges to ensure your peace of mind.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the item you wish to return and receive a Return Merchandise Authorization (RMA).
Prepare the Package
Place the timepiece in its original luxury presentation box, ensuring all protective films, tags, and warranty booklets are included to qualify for a full refund.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, keeping a copy of your tracking number for reference.
Inspection and Refund
Once our master watchmakers verify the condition of the return, your refund will be processed to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing